Mini Marvels Ltd Return & Refund Policy

At Mini Marvels Ltd, we are committed to ensuring a seamless shopping experience for our valued customers. Our policies may be updated and shared on our website, minimarvelsltd.com, taking effect immediately upon publication. By using our services, you accept these policies; if you disagree, please discontinue use immediately.

Return & Refund Guidelines

After-Sales Policy:

• You must initiate return and refund requests within 30 days of receiving your order. Some suppliers may have different after-sales periods, as sanctioned by Mini Marvels Ltd. Suppliers will only offer after-sales services within this specified timeframe.

Order Cancellation:

• Orders can be cancelled before shipment through the “request refund” button in your user account or by contacting our customer service team. Be aware that some suppliers may not support cancellations pre-shipment. Suppliers have up to three business days to approve or deny cancellation requests.

Supplier Order Fulfillment:

• If suppliers encounter issues such as stock shortages preventing order fulfilment within specified processing times, they can cancel and refund the order.

Goods Damaged on Arrival:

• Customers must present clear evidence when requesting refunds for damaged items. If return shipping is required, the supplier must provide a prepaid return label within three business days, with refunds issued after verifying the return is in transit.

Non-Defective Returns:

• Suppliers have discretion over accepting returns for non-defective items, as detailed on the product page at Mini Marvels Ltd. Accepted returns may incur a restocking fee of up to 35% of the order total.

Warranties:

• Suppliers are not obligated to provide warranties or follow specific warranty protocols.

Refund and Redelivery Timing:

• According to our policy agreements, we must process refunds within three business days and initiate redelivery within five business days.

Proof of Issues:

• Customers should submit compelling evidence of problems within the after-sales period. Mini Marvels Ltd will have the final say on evidence validity.

Key Circumstances

Unshipped Orders:

• Customers receive full refunds if supplier processing times are exceeded. Suppliers have three business days to process refund requests, after which Mini Marvels Ltd will intervene if necessary.

Shipped Orders:

• Suppliers must handle refund requests for shipped orders within ten business days. Inaction may prompt intervention by Mini Marvels Ltd.

Returned or Destroyed Goods in Transit:

• Suppliers should process refunds for returned packages within three business days or redeliver within five days. Proof of destruction allows for refunds within three business days.

Erroneous Delivery Information:

• Customers must swiftly request corrections of erroneous delivery details. If items are shipped, customers should directly contact the logistics provider. In cases of deliverable wrong addresses, customers are responsible for returns, and suppliers will refund or redeliver after returned goods are received.

Defective Products:

• Prompt reporting of issues with evidence is required. Suppliers must provide return labels and process refunds within three days of proof validation. Redeliveries should occur within five days.

Logistics Issues:

• Suppliers must provide valid tracking within four days. Failure to do so may warrant refunds by Mini Marvels Ltd. Unresolved logistics issues will qualify for refunds unless hindered by exceptions like holidays or unforeseen events.

Special Situations

Please get in touch with our support at mailto:help@minimarvelsltd.com or through our “Contact Message” option during holidays or exceptional circumstances. Mini Marvels Ltd strives to resolve such issues promptly, typically within two weeks.

Dispute Resolution

If you are unsatisfied with a resolution, you are encouraged to open a dispute with Mini Marvels Ltd to explore further actions.

These policies underscore Mini Marvels Ltd’s commitment to transparency and fairness while establishing straightforward returns, refunds, and cancellations guidelines. Our customer service team is always ready to assist you, ensuring a satisfactory experience with Mini Marvels Ltd.